We work hard to provide the best jewellery experience for you. The policies outlined are according to an industry standard. We've kept all parties in mind for the policies below:
Products qualify for a refund within 10 days from the purchase date. Products over $1000 have to be verified and approved by manager or gemologist before a refund can be issued in its original tender.
Exchanges are within 60 days from the purchase date. Exchanges must be of equal or more value.
Jewellery must be in unused condition and accompanied with original tag, and sales receipt to qualify for a refund or exchange.
Custom work is final sale.
Any jewellery made for astrological purposes does not come with a trial period.
We provide a one year manufacturing warranty. If there is an issue with your jewellery, our experienced goldsmiths will inspect it, and advice of any manufacturing issue or damage. In the event of a manufacturing issue, the jewellery will either be repaired, or exchanged at manager's discretion for the same design at no charge. If it is damaged, we will provide a repair cost.
Please note that if there is a manufacturing issue with your jewellery, it is evident within the first 90 days of wear, and we stand with our product for a year. After one year, any issues that jewellery presents are in most cases from damage or heavy wear and tear.
Jewellers that provide lifetime warranty on their products have added their retail markup plus $300-$500 warranty fee into their retail price. You may not see a warranty fee listed, but it is included. Lifetime warranty and maintenance is never free. To keep our pricing model fair, and lower than the market, we are able to cover you for up to one year.
Our selection is wide, but in any event that you'd like to special order stones, or custom design jewellery, we have options for you. We require 50% deposit, non-refundable at the time of order. This allows us to dedicate our resources to you and bring in special order pieces. All special orders and custom work is final sale.